Exchange and return

Exchange and return

Exchange and return conditions

The satisfaction of each customer is important to tertmeti.ge. Therefore, we spare no effort to ensure that the offered products are of high quality and satisfy your wishes. In cases where the delivered product is damaged or does not conform to the data specified on the website, we offer product replacement or refund in accordance with the conditions below.

The return conditions are an integral part of the terms and conditions of use of the website. By agreeing to the terms and conditions of using the website, you also agree to these return terms.

In what case can I return the product?

Taking into account the product return policy at tertmeti.ge, you have the opportunity to return the purchased product if:

it was found to have a manufacturing defect that makes it impossible to use it for its intended purpose, and it is impossible to eliminate this defect within 7 calendar days;

The mentioned defect is detected within 1 calendar day after receiving the goods;

The technical characteristics indicated in the accompanying documentation/packaging of the goods do not correspond to the characteristics indicated on the website tertmeti.ge;

Products were delivered by mistake, that is, without prior agreement with the buyer, instead of one item or model, another item, color or different design was delivered.

How many days can I return the item?

• If you want to return the product, you need to make a request within 3 days after receiving the product.
How do I submit a request for a product return/exchange?

• You can make a request in writing ..... to get additional information, you can write to us in the chat and/or contact us through the call center at the number 511 21 26 21
What procedure should I follow for reimbursement?

• If you wish to return the product, the product must be accompanied by all accompanying parts and documents, if any, provided at the time of purchase. An undamaged item park, accessories and others.
If a factory fault is discovered after 14 days, the item cannot be returned. Only exchange is possible

How will the refund be made?

tertmeti.com will notify you within 48 hours of returning the item with a decision on the refund/return status of the item.

In case of factory complaint, you will know the decision about refund or replacement of the item within 5 days.

In case of a positive decision, the refund will be made within 7 working days after receiving the notification.

rogor mokhdeba dabrunebuli p’rodukt’is tankhis anazghaureba? • tankhis dabruneba shesadzlebelia mkholod unaghdo angarishsts’orebit, tankha daubrundeba momkhmarebels k’onk’ret’uli baratis monatsemebit ra baratits ikna gamoq’nebuli gadakhdis dros

მეტის ჩვენება

How will the returned product be refunded? • Money can be refunded only by non-cash payment, The amount will be returned to the customer with the data of the specific card, which card was used during the payment